Title:
Helpdesk Agent
| Department:
General |
| Posted:
2/1/2025 |
Type:
Contract |
| Start
Date: 2/1/2025 |
Compensation:
--- |
| Location:
Hong Kong |
Reference
#: CLTS011 |
| Bookmark:
click
here to bookmark this opening |
Views:
24456 |
| Job
Details |
Description:
Helpdesk Agent
Duties:
-Being part of IT helpdesk team and be the first point of contact of the users
-Perform first tier troubleshooting and problem resolving
-To handle customer phone enquiries, and open case correspondingly by using Call Management tool
-To handle customer complaints
Coordinate various activities with both internal and external parties
-Perform clerical support to the department
|
Skills:
Requirements:
-F.7 / Diploma in Computer Studies study or above
-Experience in PC hardware & software, standard MS applications (e.g. MS office, MS Outlook, Internet Explorer, Exchange) and servers admin/support (Windows XP/ 2003/ 2000/ ME), Lotus Note support, Visual Basic, Windows Vista
-Good telephone manner and customer-oriented
-Fluent spoken in English and Cantonese
-Fresh graduate will be considered
-Immediate Availability
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Notes:
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Contact
Information:
Interested candidates, please send detailed resume with current and expected salary via email: recruit@clts.com or fax: 2238-4723
All personal data will be used for recruitment purpose only.
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